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Applications
Management & Hosting Solutions for SAP
Guaranteed to Deliver:
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Quality |
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Flexibility |
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Cost-Effectiveness |
VALUE PROPOSITION
We believe in becoming our clients' trusted advisor. We achieve this
goal with every client by utilizing our TCO methodology to identify
their true IT needs, present them with options, and develop a flexible
solution that meets their current and future requirements. For example,
we help our clients evaluate the costs and benefits of externally
hosting their hardware versus leveraging their existing investment in
hardware and data centers. Many clients have been pleasantly surprised
with the results obtainable by retaining their own hardware and data
centers when having Geus manage their applications and technical
environments remotely. This unbiased methodology has helped us develop
long-term and trusting relationships with our clients.
SOLUTIONS
To better serve our
clients’ needs, Geus Technology offers Expert Support – a
unique applications management and hosting service that enables our
clients to gain competitive advantage through a continuous maintenance,
support, upgrade and enhancement program for their SAP applications.
Expert Support provides our clients with the following benefits:
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Lower SAP support costs by 15% to 40% or more |
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Predictable& controllable support costs |
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Comprehensive SAP support services |
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High quality results through advanced processes and tools |
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Flexible, best of breed solutions |
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Follow-the-sun support |
Lower Your Cost of
Ownership
The largest cost
components of owning an enterprise application is the on-going support
costs. With Geus Technology’s Expert Support offering, you have a
cost effective solution for managing your SAP applications and reducing
your overall Total Cost of Ownership (TCO) by 15% to 30% or more. For a
fixed monthly fee, Geus Technology provides your company the power of
SAP applications, with access to expert technical resources from Geus
Technology's Client Care Center, through a program that keeps your
applications current and performing optimally.
Obtain Comprehensive
Support
The Geus Client Care Center offers comprehensive support services. With
our support staffed 24 hours a day, 365 days a year, there is always
someone available to address our client’s needs. With our
pro-active technical support, we monitor our client’s SAP
applications to identify problem areas before they become a problem.
The diagram on the right an example of the support services our clients
enjoy.
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Utilize for All Your Initiatives
Our clients have discovered the strategic value in using the Expert
Support solutions to easily accomplish strategic initiatives. Our
solutions are well suited for:
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Existing SAP environments |
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Upgrades to the newest releases |
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Launch of new functionality: |
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Flexible and Tailored Solutions
By tailoring our Expert Support offering to the precise needs of our
clients, Geus provides a best of breed solution that was never before
available. Geus Technology’s Expert Support provides added
flexibility by giving our clients the option to choose from any of the
following service delivery conduits or a combination thereof:
Applications Management
Expert Support Remote is a service
where Geus Technology's highly experienced Client Care Center Team
monitors and maintains the client’s SAP applications while the
client provides the facilities and hardware where the SAP applications
reside. Geus Technology provides its services remotely via a network
connection. Geus Technology provides expert support both pro-actively
and on demand.
Applications Hosting
Expert
Support Hosted is a comprehensive offering for SAP that includes
both applications management and hosting services. Geus Technology
delivers a complete, end-to-end, hosted solution that allows you to
focus on improving your business rather than maintaining hardware, data
centers and software. Expert Support Hosted provides an alternative for
SAP clients, without the upfront costs for equipment, facilities or
highly skilled personnel needed to maintain an in-house SAP environment.
Short-term Applications Hosting
Many companies
are challenged by projects that require the need for interim operating
environments for their SAP applications. These projects often include
version upgrades, or systems that are being transitioned to retirement.
Geus Technology can provide temporary operating environments as well as
our remote applications management services to keep these systems
maintained and operating efficiently for as long as your project
requires.
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